Refund Policy
Your satisfaction is our priority. We've designed our refund policy to be fair, transparent, and straightforward for all our business growth services.
1 Eligibility Criteria
We understand that sometimes our services might not align perfectly with your business needs. You may request a refund within 30 days of your initial payment if you haven't received the expected value from our consulting services.
Refund requests must be submitted before accessing more than 25% of the contracted service content or consulting sessions. This ensures fairness for both parties while protecting the intellectual property we've developed.
- Services purchased within the last 30 days
- Written documentation of concerns or dissatisfaction
- Completion of our feedback form to help us improve
- Return of any physical materials provided
2 How to Request a Refund
Getting your refund processed is straightforward. We've streamlined the process to minimize hassle while ensuring we can address any concerns you might have about our services.
Submit Request
Email us at contact@theronique.com with your purchase details and reason for the refund request. Include your invoice number and account information.
Review Process
Our team reviews your request within 3-5 business days. We might reach out for additional information or to discuss alternative solutions.
Processing
Once approved, refunds are processed within 7-10 business days back to your original payment method.
3 Refund Scenarios
Different situations call for different approaches. Here's how we handle various refund scenarios to ensure everyone gets treated fairly.
Complete refunds are provided for services not yet delivered, technical issues preventing access to our platforms, or situations where we cannot fulfill our service commitments as described.
- Unused consulting sessions receive 100% refund
- Partial refunds calculated based on services already provided
- Technical access issues resolved with full refund if unfixable
- Duplicate payments refunded immediately upon verification
- Service cancellations before start date eligible for full refund
4 Payment Methods & Processing
We process refunds back to your original payment method whenever possible. This typically takes 5-10 business days depending on your bank or card provider's processing times.
For credit card payments, the refund appears as a credit on your statement. Bank transfers may take slightly longer due to additional verification requirements. We'll send you confirmation once the refund has been initiated from our end.
Credit cards: 3-7 business days | Bank transfers: 7-10 business days | PayPal: 1-3 business days. International transfers may require additional processing time.
Need Help with Your Refund?
Our customer service team is here to help you through the refund process. We're committed to resolving your concerns quickly and professionally.